Frequently Asked Questions

The only exception would be if you sign up for a surprise box at checkout. Surprise boxes will ship within 2-3 business days.

Once you subscribe, your method of payment is immediately charged. If you cancel right away, this will only ensure that your subscription will not renew, but you will still receive a box. If you cancel because you have changed your mind and wish to be refunded and not receive a box, you must email us immediately at support@passionandgrowth.com and request a refund via email as refunds must be manually processed.

We want you to be 100% happy with your box! If you are unsatisfied with your box, we accept returns of new unused Passion & Growth Boxes in exchange for a refund if you email us and ship back your box within 7 days of receiving your box. The box must be returned in its original condition and packaging. Check out our refund and return policy on our FAQ page.

We honor cancellation and full refunds within 24 hours of placing your order. You must email us within 24 hours of your order at support@passionandgrowth.com and request a refund via email because we process refunds manually. After receiving an email request for the refund, it can take up to 5-10 business days for the full refund to appear back into your card.

“Self-Care Guarantee”: We want you to be 100% happy with your box! If you are unsatisfied with your box, we accept returns of new unused Passion & Growth Boxes in exchange for a refund if you email us and ship back your box within 7 days of receiving your box. The box must be returned in its original condition and packaging. If the box has missing contents, it will not be accepted for returns. Return for refund is only acceptable for brand new Passion & Growth Boxes in their original condition with full contents and original packaging. We do not provide a refund for returned products that are opened, used, returned after 7 days, or damaged due to misuse, lack of care, mishandling, accident, abuse, or other abnormal use. We are not liable for products that are damaged or lost in transit back to us, therefore please ensure the box is packaged securely when being returned. Please note: A return shipping fee of $5 will be deducted for returned boxes.

Refund and Return policy for items purchased during promotions and sale events:

When purchasing items as part of Free Gift with Purchase promotion, if you choose to return the product you must return any or all free items that were associated with that product purchase. Failing to return any or all gifts with purchase will result in a deduction of retail value associated with the free product from the final return value. If you choose to return only the gift you received with the purchase, it will have no $ value.

When purchasing items as part of a Buy One Get One (BOGO) promotion, items are considered final sale. (Example: Buy one, get one free or buy one, get one 50% off).

When purchasing subscription membership plans as part of Get % off first box with eligible plan purchase promotions (i.e., get 50% off first box with 6-month plan purchase, or get first box free with 12-month plan purchase), you are committing to the length of your subscription plan. Only new unused Passion & Growth Boxes will be accepted for return if you email us and ship back your box within 7 days of receiving your box. If the returned box has missing contents, it will not be accepted for returns. We do not provide a refund for returned products that are opened, used, returned after 7  days, or damaged due to misuse, lack of care, mishandling, accident, abuse, or other abnormal use. We are not liable for products that are damaged or lost in transit back to us, therefore please ensure the Passion & Growth is packaged securely when being returned.

We ship your Passion & Growth box between the 1st and 6th of each month. Delivery times can take up to 7 business days for US and up to 30 business days for Canada.

We send out your tracking information within 24 hours of the box shipping. Please contact your local post office directly if there is any problems.

If you still can’t locate your box, then please contact us at support@passionandgrowth.com within 30 days from shipment and we will try to locate it for you.

Please contact us within 30 days of shipping to notify us of a missing box. After 30 days, no refund or replacement box will be sent. If you are in Canada, this window is extended to 45 days.

Sorry your items didn’t arrive as expected! Sometimes products get damaged during shipping but we have a solution for you! Just email us pictures of the damaged product to support@passionandgrowth.com and we will be happy to replace any damaged items.

To update your address please log into your Passion & Growth account and select manage subscription. You will then have an option to update your shipping information.

If your address is not updated by the time your billing date has passed for the month please be aware your Passion & Growth box will be shipped to the current address on file.

If you need any help send an email to support@passionandgrowth.com

We understand you might need a break financially and you have the option to pause your account once a year for up to 2 months. If you would like to do this please email us at support@passionandgrowth.com and we will be happy to help.

We will be sad to see you go, but you can cancel your subscription at any time. Just log in to your Passion & Growth account and follow the instructions to cancel. If you have committed to a multi-month subscription (6 or 12 months) and have boxes left to receive, you will be billed for & shipped the remaining boxes. Upon completion of your subscription, you will automatically be canceled.

If you request to cancel before the end of the initial commitment period, there is a cancellation fee of $25. You must cancel your subscription before the 15th of the month. All cancellation requests received after the 15th of the month will apply to the following renewal.

You will be billed for your first month as soon as you sign up. After your first month, you will be billed on the 15th of the month as long as your subscription is active. 

All plans will renew automatically at the end of the commitment period unless canceled.

If you are unsure of your subscription status, you can log in to your Passion & Growth account to see the billing date.

All T-shirts are unisex. We offer sizes S-3XL. Please refer to the chart below to determine your size.